Refund policy

ECO BITE PRIVATE LIMITED www.ecobite.in  |  info@ecobite.in Kukatpally, Hyderabad, Telangana – 500072  |  FSSAI Lic. No: 23626032004044

REFUND & RETURNS POLICY

Effective Date: July 2026  |  Last Updated: July 2026

📌  Note

This policy applies to all purchases made on www.ecobite.in. By placing an order, you agree to the terms outlined in this document. Please read it carefully before completing your purchase.

1. Overview

At Eco Bite, we take immense pride in delivering farm-fresh, chemical-free commodities directly to your doorstep. We source all our products — grains, pulses, seeds, nuts, and natural food ingredients — directly from trusted farmer communities. Every order is packed with care and dispatched under strict quality standards.

However, we understand that issues can occasionally arise — a damaged package, an incorrect item, or a quality concern. This policy clearly explains when we accept returns, how refunds are processed, and what you can expect at each step.

2. Non-Returnable Items

Due to the perishable and food-safety nature of our products, the following cannot be returned or refunded:

▸  Products that have been opened, used, or partially consumed

▸  Products with tampered or broken seals (unless received in that condition)

▸  Orders cancelled after the product has been dispatched from our facility

▸  Products returned without prior written approval from our support team

▸  Purchases made with promotional or discount codes, unless defective

⚠️  Important

We deal in food commodities governed by FSSAI regulations. Once a food product is opened or consumed, returns cannot be accepted for hygiene and safety reasons. Please inspect your order before opening.

3. Eligible Reasons for Refund or Replacement

We accept refund or replacement requests under the following circumstances:

▸  Product received is damaged, broken, or leaking

▸  Wrong product delivered (different from what was ordered)

▸  Product received is past its best-before or expiry date

▸  Significant quality defect — unusual odour, visible contamination, or foreign matter

▸  Order not delivered within the promised timeframe and courier confirms loss

▸  Payment debited but order confirmation not received (payment failure)

4. How to Raise a Refund or Return Request

To initiate a refund or return, follow these steps:

▸  Step 1: Contact us within 48 hours of delivery via email at info@ecobite.in or call/WhatsApp +91-74161 12341

▸  Step 2: Provide your Order ID, registered mobile number, and a clear description of the issue

▸  Step 3: Attach at least 2–3 photographs of the product clearly showing the damage, defect, or incorrect item

▸  Step 4: Our support team will review your request within 1–2 working days and confirm eligibility

▸  Step 5: If approved, we will initiate either a replacement shipment or a refund as per your preference

📷  Photo Required

Requests submitted without supporting photographs may not be processed. Photos must clearly show the product, packaging, and the issue being reported.

5. Refund Options

Once your request is approved, we offer two options:

Option	Details
Option A — Refund	Full refund to your original payment source (UPI, debit/credit card, or net banking via Razorpay). Processed within 5–7 working days after approval.
Option B — Replacement	We will dispatch a fresh replacement of the same product at no additional cost within 2–3 working days after approval. Subject to stock availability.

The choice between Option A and Option B is entirely at your discretion. Please mention your preference when raising the request.

6. Refund Processing Timeline

▸  Request reviewed and acknowledged: within 1–2 working days

▸  Refund approved and initiated: within 2–3 working days of approval

▸  Amount reflected in your account: 5–7 working days (as per your bank's processing time)

▸  Replacement dispatched: within 2–3 working days of approval

🏦  Bank Note

Refund timelines may vary slightly depending on your bank or payment provider. Razorpay settlements to UPI accounts are typically faster (2–3 days) compared to net banking or card refunds (up to 7 days).

7. Payment Failures & Duplicate Charges

If your payment was deducted but your order was not confirmed:

▸  The amount will be automatically reversed to your account within 5–7 working days by Razorpay

▸  If reversal has not happened after 7 working days, please contact us with your transaction reference ID

▸  We will investigate and coordinate with Razorpay to resolve the issue within 3 working days

If you have been charged twice for the same order, please write to us immediately at info@ecobite.in with your Order ID and bank statement screenshot. Duplicate amounts will be refunded in full.

8. Order Cancellations

You may cancel your order under the following conditions:

▸  Before dispatch: Full refund will be processed within 3–5 working days

▸  After dispatch but before delivery: Refund will be processed after the product is returned to us

▸  After delivery: Cancellations are not accepted — please raise a return/refund request instead

📦  Dispatch Notice

Once an order is marked as dispatched in our system and handed over to the courier, it cannot be cancelled. Please contact us as early as possible if you wish to cancel.

9. FSSAI & Food Safety Compliance

Eco Bite operates in full compliance with the Food Safety and Standards Authority of India (FSSAI) regulations under the Food Safety and Standards Act, 2006.

▸  All products are dispatched with a minimum of 45 days shelf life remaining from the date of delivery

▸  If you receive a product with less than 45 days of shelf life, you are eligible for a full refund or replacement — no questions asked

▸  For food safety complaints, you may also contact FSSAI directly at: foscos.fssai.gov.in

▸  FSSAI License No: 23626032004044

10. Contact Us for Refunds & Support

Email	info@ecobite.in
Phone / WhatsApp	+91-74161 12341 (Mon–Sat, 10am–7pm IST)
Website	www.ecobite.in
Office Address	Kukatpally, Hyderabad – 500072, Telangana

 

© 2026 Eco Bite. All Rights Reserved. This policy is subject to change. The latest version will always be available at www.ecobite.in/refund-policy